Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. Click a question below to view the answer. Please contact our Call Center Service (229-3572) for other concerns not in the list.

Accounts unpaid or paid after the due date will bear a Late Payment Charge (LPC)/ surcharge of 2%, which will be added to your next bill.

Accounts paid after the due date may still be included in your next bill, but please disregard them.

As provided for in Davao Light’s contract of service on over due accounts, the company will discontinue electric service to your premises unless full payment is made on your total overdue accounts as of the time of payment within 48 hours from the first receipt of a Notice of Disconnection.

To avoid disconnection, please pay only at our office, SM Supermarket, SM Department Store, SM Business Services Counter, SM Hypermarket and Save More, 2GO Outlets (Gaisano Grand Citimall, Gaisano Mall, Victoria Plaza, SM City, NCCC Mall, Sasa Main Office), Cebuana Lhuillier (all outlets nationwide), EC Pay Collection Partners (NCCC, HB1, The Paper Tree, E-link, C5 Dormitel, Cecile Kristine's Pawnshop, Aeromania Propeller Overhaul, Pronto Mart, Greenfield Mktg., Accredited Sales Distributor, Cignal Office, Prime Asia Pawnshop, Enterprise Bank and Clickster Game Station), CIS Bayad Center Collection Partners (CIS Bayad Center, LBC, eBIZ, Mail and More, USSC, Villarica Pawnshop, PhilPost and Robinsons Supermarket and Department Store) and Globe Gcash.

Acceptance of a partial payment, issuance of other disconnection notice with updated amounts or any other event short of full payment does not interrupt, renew or reinstate the 48-hour grace period for payment nor does it affect the company’s right to disconnect service.

Linemen are not authorized by the company to accept payments from its customers.

Pay in cash or in check [if you have no previous history of returned check within the last twelve (12) months] your total accounts payable and bill deposit equivalent to your one (1) month's bill. If account is already disconnected, please pay only at our Davao Light Collection Offices in SM Premier Lanang, SM City Ecoland, Panabo Branch, Toril, Calinan and Sto. Tomas offices.

The purpose of your Bill Deposit is to guarantee the payment of your monthly bill. After one year and every year thereafter whenever the actual average monthly bills are more or less than ten (10) percent of the initial bill deposit, such deposit shall be correspondingly increased/decreased to approximate said billing. It shall bear an interest rate per annum, which will be applied to your account. The amount upon your request and once the meter is retired.

Refund for bill deposit shall only be applied once the account is inactive or meter was already removed. Application shall be made at any of Davao Light's full service centers; in SM Lanang Premier and in SM City Davao in Ecoland or at its Panabo Branch office for customers in Davao del Norte areas.

 

Special Deposit will be refunded annually starting from the first monthly bill.

A. For Individual Accounts

a1. 2 valid ID's if representative: SPA

B. For Corporate Account

b1. Board resolution or Secretary Certificate

b2. Official Receipt

b3. Authorized Representative's ID

Submit a request letter of refund at any full service centers located at SM Lanang or SM Ecoland. Check Refund will be available within 7 working days from the date of application.

a. For Contract prior to August 15, 2008 - (Old Contract)
Refund will be based on 25% ANNUAL GROSS OF CUSTOMER CONSUMPTION. Transformer deposit is excluded in the computation and may only be refunded upon retirement.

b. For Contract issued on August 15, 2008 to present - (New Contract)
Refund will be based on 75% ANNUAL DISTRIBUTION REVENUE. Transformer/KVA deposit is included in the computation.

Note: Over due bills and inactive account balance will be deducted from the refundable amount